Cancellation & Refund Policy

At ShopWithSukoon, we are committed to ensuring your satisfaction with every purchase. However, we understand that situations may arise where you need to cancel an order or request a refund. Please take a moment to read our cancellation and refund policy to understand your rights and options.

Order Cancellation:

1. Orders can be cancelled within 24 hours of placement without incurring any cancellation fees.

2. To cancel an order, please contact our customer support team at ss@shopwithsukoon.com with your order details.

3. If your order has already been dispatched, it cannot be cancelled. You can initiate a return once you receive the product.

Refund Eligibility:

1. Refunds will be considered in the following cases:

- Receipt of defective or damaged product.

- Delivery of an incorrect item.

- Significant discrepancies from the product description.

2. Refund requests must be made within 7 days of receiving the product.

3. To request a refund, please contact our customer support team with clear photographs and a detailed description of the issue.

Refund Process:

1. Once your refund request is approved, we will provide guidance for returning the product.

2. The returned item must be in its original packaging with all tags and accessories included.

3. Upon receiving and inspecting the returned item, we will initiate the refund process.

4. Refunds will be issued using the original payment method.

5. Please allow [X] business days for the refund to be reflected in your account.

Non-Refundable Items:

1. Personalized or customized products are not eligible for refunds unless they arrive defective or damaged.

2. Shipping and handling charges are non-refundable unless the return is due to an error on our part.

Note:

- ShopWithSukoon reserves the right to deny a refund if the product shows signs of misuse, damage, or tampering.

- Please note that product colors and details may slightly differ due to variations in screen displays and manual craftsmanship.

By making a purchase from ShopWithSukoon, you acknowledge and agree to our cancellation and refund policy. This policy is subject to change without prior notice, and the latest version will always be accessible on our website.

For inquiries or concerns about our cancellation and refund policy, please reach out to our customer support team at ss@shopwithsukoon.com